Error 3: "File is in use"

Errors can occur when running the software due to many possible different causes such as:

corruption of data or files
changes made in the environment that the software has not been updated for
user's rights are setup incorrectly or have been changed

If an "Error 3 File is in use" message appears while using the Exo Employer Services software, such as while processing a pay, the following are options for correcting the situation:

Exit the software, restart the software, log in and try again
Restart the pc, start the software, log in and try again
Ignore through the errors to get into the company then do a File Reindex. Click here for assistance with running a File Reindex.
Exit from the software then run the network.exe file. Click here for assistance with running the network.exe file.
Exit from the software then perform a Force Upgrade. Click here for assistance with running the Force Upgrade.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.