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Trying to restore a backup results in message: "Restoring a backup could cause problems with existing information"

When a restore is done in a company, the data for that company reverts back to what was in the software at the time that the backup was originally taken. This means that any work done in the software since the backup was taken, such as adding new employees or altering existing employee's information, is gone and must be reentered.

When doing a restore a message may appear advising that the software cannot restore and that restoring this backup could cause problems with your existing information. This message predominantly occurs when other modules such as Employee Information or Health and Safety have been installed. If these other modules are being used, it is often by staff other than the pay clerks and the modules store information that is not specifically pay related. It is also possible that these modules may have been installed at some point to be investigated for possible purchase but was taken no further.

Possible solutions

  • Add a new company then restore the backup to that new company.
  • If there are modules installed that are not licensed for, i.e. have a Type of Demo in the Registration screen, then do a fresh install of the software, excluding those Demo modules and only installing those modules that the company is licensed for. Once the install has completed start the software then at the Login screen add a new company and restore the backup.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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