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Running a Telnet command for a time clock

Time Clocks operating over the network use a communication port to "talk" to the Time and Attendance software. To check if the port is working a "Telnet" command can be run.

Telnet is a network protocol that uses a virtual terminal connection to provide a communications facility to devices such as servers, PC's, etc. When connecting to a Time clock on the network, the Telnet command can be used to determine if the network is allowing the information to pass through the specified port or not.

Along with the Ping command, the Telnet command is used to confirm that the connections to the Time clock are working from the pc running Time & Attendance. If the Ping command works but the Telnet command does not, then it is probable that a firewall, router or anti-virus program is blocking the port used by Time & Attendance to communicate with the Time clocks.

If the PC is using Windows 7 then it is possible that the Telnet service may need to be enabled first.

To enable the Telnet service
  1. On the pc go to the Start button then click on Control Panel.
  2. Find Program and Features from the list then click on Turn Windows Features on and off.
  3. Find the Telnet Client item then tick the box to turn this feature on then click on OK.

    Alternatively, you can contact your IT Systems Administrator to enable the Telnet option in Windows 7.
To run a Telnet command
  1. The Telnet command is run from a command prompt in Windows which can be accessed by clicking on the Start button then typing Command or CMD into the Search box.
  2. In the window that appears, type in the command below:
    1. telnet 14001
    2. Replace with the actual IP address of the Time clock.
  3. If the Time clock is a TR3 clock then use 14001 as shown above.
  4. If the Time clock is a Bundy clock then change from 14001 as shown above to 3001.
  5. If the connection to the Time clock is successful then a blank screen should appear with a flashing cursor.
  6. If the connection is unsuccessful then the screen will appear with writing at the top.

    An unsuccessful connection indicates that something on your network is blocking the port and preventing Exo Time & Attendance from communicating with the timeclocks. Please contact your network or systems administrator to allow access to the appropriate port on your network.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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