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Error 109: "Record is in use by another user"

When the software is being run files are being used which, in some cases, have to be used exclusively by that user.

Errors can occur when running the software due to many possible different causes such as:

  • corruption of data or files
  • changes made in the environment that the software has not been updated for
  • user's rights are setup incorrectly or have been changed 

When an "Error 109 Record is in use" message occurs, the software is being advised by Windows that the file it is trying to use is not available. This is often due to, but not limited to, the following causes:

  • Windows may not have released files correctly
  • another user is running the software and files have been locked for that user

Below are options for resolving the "Error 109" message:

  • When the error message appears, click on the "Exit Software" button to shutdown the software then restart the program. Try redoing the same process as was being done when the error initally occurred to see what happens.
  • If the error continues to appear, try doing the above again. This may need to be tried several times, especially if Windows has not released files correctly.
  • Have done the above option but the error continues, check that there are no other users logged in or using the software. If there are then have those users close their copy of the software then try running the software again.
  • If still getting the error then have all users of the software close any copies that are running, restart their pc's then try running the software and see if the error reoccurs.
  • At this point, if the error continues to appear and the software is installed on a server then it is possible that the file has been marked as being in use on that server. Have all users close any copies that they have running then ask IT to check the server for any software files that are still appearing as being in use and to close those files. Once the files have been closed then restart the software and see if the error has been resolved.

If the above options do not resolve the error then IT will need to check for what could be blocking the file from use. This could be due to, but not limited to, causes such as a remote session has not closed correctly, antivirus program or user access rights.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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