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Resetting a password

There are times when you may find that you will need to have your password reset, such as when the pay clerk is on holiday or has left. At times like these you can call the MYOB Exo Employer Services Support or follow the procedure below.

When you are attempting to login to the software you may be unable to do so due to an incorrect password. If no one is able to remember the correct password then the following procedures need to be followed for the password to be reset.

To reset your password

Unable to login due to incorrect, forgotten or unknown password and you wish the password to be reset then:

  1. Send as an email attachment to a letter on Company letterhead signed by a senior manager requesting for the admin password to be reset.
  2. If the company requesting has a Support Plan for Exo Employer Services a support technician will be in contact and will work through resetting the password.

    If the company has no support plan for Exo Employer Services, the request is a chargeable service so the request will be sent to the MYOB Professional Services team who will be in contact to book a consultant to do the password reset.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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