Error 1705: "File access is denied"

The error message "Error 1705 file access is denied" occurs when the MYOB Exo Employer Services software is intending to use a file and it is being denied access to that file. This often occurs when Windows has not released a file correctly.

"Error 1705 File access is denied" message

When this error occurs "Exit Software". This will close the software and on reopening the software, retry what you were doing when the error occurred. If the error reoccurs then repeat the process about 4 - 5 times. This is because Windows can require several attempts before it releases the file that the software is wanting to use.

If the error continues, close all programs on the pc and reboot the pc. Once the pc has completed the reboot, restart the software and retry what you were doing when the error occurred.

For users that are running the software over a network the error may continue. If this is the case, click on the "Exit Software" button and ensure all other users have closed the software on their pc's. Once all copies of the software are closed on the other pc's, restart the software on the pc that has been getting the error and retry what you were doing when the error occurred.

If the error continues, all Payroll users should close all programs and reboot their pc's. After the pc's have been rebooted, restart the software and retry what was being done when the error occurred. At this stage, if the error continues, close all copies of the payroll software on the users pc's. Once all copies of the software are closed refer to IT support to go close down all files that are in use from the MYOB Exo Employer Services software directory, e.g. the default directory the software is installed in, would be called Payrollv. After these files have been closed restart the software and retry what you were doing when the error occurred.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.