"Error 2091" message regarding userlock.dbf or eventlog.dbf files

Errors occur in the MYOB Exo Employer Services software for different reasons such as, but not limited to, slowness in the environment, lack of system resources or incorrect user rights.

An "Error 2091 xxxx has become corrupted" message is advising the user that a table in the software has become corrupted and is unuseable. This means that, if the user ignores past the error and attempts to continue entering data or processing a pay, then any data entered could be corrupted and incorrect. The message is referring to a single file but it is possible that other files have also been corrupted.

Fixing the error

When an "Error 2091" message occurs and the file mentioned is either Userlock.dbf or Eventlog.dbf then these files can be deleted. These files will need to be deleted from the Install Folder of the Exo Employer Services software. The default folder name is Payrollv but it can be called any name.

Making sure all users are out of the software and with no copies of the software running at the time, once the corrupted file has been located then any files with the same name can be deleted, i.e. eventlog.dbf, eventlog.cdx, eventlog,fpt, etc. Once the files have been deleted then restart the software and these files should be recreated when the software is opened.

If the deleted files are not recreated or have been recreated incorrectly when the software is restarted, this can be due to the rights of the user's network login which will need to be checked by the IT Department.

If an "Error 2091" message is occurring for files other than Userlock.dbf or Eventlog.dbf, the link below advises what to do in those situations:

What should I do if I am getting an Error 2091?

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.