Error 114: "Index does not match the table" (New Zealand)
In the software there are, in effect, two files for each file. There is the main data file that stores the information and there is an index file. These files work together to store and update the information in the software.
"Error 114 Index does not match the table" message
When the information stored in the index file fails to match the information in the main data file then the message "Error 114 Index does not match the table" occurs. To stop this message occurring and correct the details in the index file so that it matches to the data file then a File Reindex must be performed in that payroll company.
Performing a file reindex
To perform a File Reindex you must be logged into the payroll company that the reindex is to be run for. No other users can be in the payroll software when you do the File Reindex.
- Go to the Utilities menu then select File Reindex.
- A message will appear advising that you have chosen to do a File Reindex, other users must be logged out and do you wish to continue - click Yes.
- A screen will appear for a backup to be done. The backup must be done otherwise the file reindex will not proceed. Once the backup has been created, the reindex will then proceed.
Once the reindex has completed retry what you had been doing originally when the Error 114 occurred.
If the error continues to occur contact MYOB Exo Payroll Support for further assistance.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.