Error 1958: "Error loading printer driver"
When printing reports in the MYOB Exo Employer Services software, error messages such as "Error 1958 - Error loading printer driver" can occur. Errors such as "Error 1958 - Error loading printer driver" happen due to a problem with the selected printer rather than the MYOB Exo Employer Services software.
When error messages such as "Error 1958 error loading printer driver" occur during printing, it is normally due to the software having a problem communicating with the printer. The information below provides options on how to resolve this situation.
Ways to fix the error
Restart the software
Exit the software then restart the software and try printing the report again. If the error reoccurs then try the other options listed below.
Exiting the software can be done by either:
- Clicking on the "Ignore Error" button in the error message and any subsequent messages that may appear. Once the error messages have stopped appearing then exit the software as normal.
- Click on the "Exit Software" button in the error message. Doing this will exit the error message and close the software.
Printing from a screen preview
With the report having the same selection ranges and settings, change the Destination field in the "Output Options" section to Screen then click on the Preview button. If the report previews to screen then click on the printer icon in the "Print Preview" toolbar at the top of the report. The report will print to the printer designated as the Default printer for the PC.
If the report does not print from the Preview screen, check the printer to determine any reasons for why the report is not being printed, such as the printer being offline.
Printing using a different printer
In the report being printed, select a different printer.
If the report prints to this printer then the initial printer should be checked for reasons why it is not printing, such as being offline.
If the report does not print to the 2nd printer then it is possible that the "Print Spooler" service on the pc has failed. To correct this try the following:
- Restart the "Print Spooler" service on the PC
- Reboot the PC
Printing from a different program
Open a different program, such as Microsoft Word, then try printing to the same printer as is being used in the MYOB Exo Employer Services software.
If the program cannot print to that printer then try a different printer. This will assist with determining whether the problem is with the one specific printer or is related to the pc itself.
If the program can print to the 2nd printer then the initial printer should be checked for reasons why it is not printing, such as being offline.
If the report does not print to the 2nd printer then it is possible that the "Print Spooler" service on the pc has failed. To correct this try the following:
- Restart the "Print Spooler" service on the PC
- Reboot the PC
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.