Performing a force upgrade by specifying a previous version number

When a new version of MYOB Exo Employer Services software is released an upgrade of the existing installation of the software is performed. The upgrade makes changes to the existing files and data so that they are consistent with the changes in the latest version.

If the upgrade process is interrupted in any way then errors or other situations can occur when using the software. This is due to the upgrade process having been interrupted and has not been able to complete correctly.

When running the MYOB Exo Employer Services software and situations have occur that require the database upgrade process to be run again, a "Force Upgrade" is then performed.

A "Force Upgrade" can sometimes be run to correct errors and other situations even if an upgrade has not been performed recently.

To perform a force upgrade

Before the Force Upgrade is started, make sure that all other users are logged out of Exo Payroll. It is recommended that the following task be performed from the computer Exo Payroll is installed on and under a Windows account that has administrative privileges.

1. While in a payroll company click on the Help menu then select About. In the About screen, click on the Support button at the bottom of the screen.
   
2. On the Support screen that appears is another button called FixUtils in the middle of the page. Click on this button then, on the next screen that appears, click on the Yes button.
3. Use the access password: myob
   
4. Choose the option Force Upgrade - all companies.
   
5. Enter the version number of a previous recent version. i.e. if you are using 2012.04 version then enter 2012.03 in this screen.
   
6. Click ok on the Process Complete screen.
7. Click on Exit to get out of the Support Diagnostics screen then exit out of the software completely.
8. Start the MYOB Exo Employer Services software and the Upgrade Software screen will appear. On this screen select the companies that are to have a backup taken at the start of the upgrade process. After selecting the companies then click on Upgrade Now to run the upgrade.
9. Once the upgrade has completed the Login screen will appear. Log into the company and continuing using the software as normal.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.