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Software versions not updated after upgrade

When a new version of the software is released, the existing install can be upgraded to the new version. The upgrade will apply any legislative changes, enhancements and fixes that it contains to the existing install.

When an upgrade has been applied to the existing install, the version numbers reflect the new version that the install has become after the upgrade.

If, for any reason, the upgrade did not apply correctly to any of the modules in the existing install, the version numbers will reflect this by showing the previous version of the modules that were not upgraded correctly.


When this situation occurs, the upgrade should be run again to apply the new version. Options for rerunning the upgrade process are as follows:

Upgrade Software Online

Go to the Help menu then click on Upgrade Software Online. Follow the instructions to install the upgrade. If the process is unable to perform the upgrade then a manual upgrade will be necessary.

Manual Upgrade install

For instructions and a link to the appropriate install file for doing the upgrade manually please click on the links below:

  • New Zealand—click here.
  • Australia—click here.

If neither of the options corrects the version numbers, contact MYOB Exo Support for further assistance.


A Support Plan will be required.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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