Skip to main content
Skip table of contents

Manually upgrading Exo Employer Services - NZ

When a new version of the MYOB Exo Employer Services software becomes available, an upgrade can be performed by either upgrading online from the Help file within the software or, by downloading the file and running the upgrade manually

To upgrade manually the links and instructions below can be used to download the upgrade file and install the upgrade.

  • To download the installer, click here.
  • To download the release notes, click here.
If you are upgrading on a Terminal server an administrator will need to run the upgrade file through the Add and Remove programs feature. For instructions click here.
To upgrade manually

To upgrade the MYOB Exo Employer Services software using the file downloaded from the above link, follow the instructions below:

  1. Save the "Upgrades.exe" file to your computer so that you are able to find it again (eg to My Documents or the Desktop).
  2. Close all programs running on the computer on which you are installing this upgrade.
  3. Start the upgrade wizard. To do this, either:
    • Double-click on the Upgrades.exe file, or
    • Open MYOB Exo Employer Services and select Upgrade Software from the Help menu. Browse to the location of the Upgrades.exe file and click OK.
  4. The upgrade wizard opens. Click Next on the Welcome screen.
  5. Read the licence agreement, then select I accept the agreement and click Next
  6. Select the location of your MYOB Exo Employer Services install, then click Next


    When upgrading, make sure to install the upgrade into the existing install location. This location is displayed on the About window in MYOB Exo Employer Services-check the Installed in field. Alternatively, right-click on the MYOB Exo Employer Services icon on your desktop, select Properties and check the Target field to see where the application is installed.
  7. Select the MYOB Exo Employer Services components you are licensed for, then click Next.
  8. Specify where the MYOB Exo Employer Services shortcuts should be located in the Windows Start menu, then click Next
  9. The installation is ready to begin. Review the details and click Next to proceed. If you need to change any details, click Back to return to the previous screen and change your selections.
  10. The installation progress is displayed.
  11. Once the installation is complete, click Finish to close the installation wizard.
  12. Open MYOB Exo Employer Services. The Upgrade Software window is displayed.
  13. Use the arrow buttons to move companies between the “WILL be backed up” and“will NOT be backed up” lists. During the upgrade, a backup will be made for each of the companies listed on the right of the screen.

    If you did not take a backup before starting the upgrade process, we strongly recommend that you select all payroll companies for backup.
  14. Click Upgrade Now. If you chose to back up your companies, the backup will be performed before that company’s data is upgraded. As each company is upgraded, you will see the names of the files being upgraded in the top right hand corner of your screen. Do not interrupt this process. It may take several minutes.
  15. You may be prompted to “Convert 3.0 resource file to 6.0 format”. Click Yes
  16. Once the upgrade process has finished, you will be returned to the company selection window. You can now continue using the software in the normal way.

    For Client/Server installations: If you have other workstations set up to run MYOB Exo Employer Services across a network, the system will check to see if the necessary support files are in place and if the version number is up to date. If the system needs these files to be updated then the install program will run automatically. You no longer need to run the Network.exe program manually to install the support files on other workstations.

Security software warnings during upgrade

Upgrade files are sometimes blocked by, or cause warning messages from, IT security settings and software. In this case, running the upgrade might require assistance from Client's IT support.

Antivirus software warnings - a response or change in virus definitions from the software provider can take time. In this situation, one option is to temporarily disable the antivirus software while the upgrade completes. Your own IT support might need to assist with this.

Terminal server installations

The methods below will set the terminal server in install mode so that the upgrade will be successful for all users of the terminal server, it is recommended that computer administrators run the upgrade on a terminal server. Windows will ensure that the appropriate registry entries and .ini file settings are configured for the application to function for all users of the application in the Terminal Services environment.

To set the terminal server to install mode (Windows Server 2003)
  1. Download/copy the installer/upgrade executable to the Terminal Server.
  2. From the Windows Start Menu, select Control Panel > Add or Remove Programs.
  3. Click, Add New Programs.
  4. Click CD or Floppy.
  5. The Install Program from Floppy Disk or CD-ROM wizard starts. Click Next.
  6. Click Browse to locate the installer/upgrade executable, which will be called Upgrades.exe. When clicking Browse, you may need to change the Files of type from "Setup Programs" to "Programs".
  7. Once the installation is complete, click Finish to close the wizard.
To set the terminal server to install mode (Windows Server 2008)
  1. Download/copy the installer/upgrade executable to the Terminal Server.
  2. Use the Install Application on Terminal Server tool under Programs in the Control Panel. This tool will run a wizard to help install the application.
  3. Once the installation is complete, click Finish to close the wizard.

Command Prompt

Adding to the methods described above Terminal Servers can use command prompts to change the server into Install mode and then the upgrade file can be run.

Use Change user /install command at a command prompt. You will have to start the installation of the application manually by double clicking the upgrades file and going through the install wizard.
When the manual process has been run, use the command Change user /execute to change the Server back into execute mode.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.