Error 41: "Memo file is missing or invalid"
In the software several files, such as Notes, have an associated file for storing the specific details of each entry. This associated file is known as a memo file and has an extension of '.fpt'.
The "Error 41 Memo file is missing or invalid" message occurs when the 'fpt' file has been deleted or has become corrupt. There are three options
- To eliminate the error and fix the 'fpt' file, a restore should be done. Restoring to a backup taken before the error occurred should replace the file and the error should disappear.
- If the latest backup that was performed in the software was done several days previously to the error occurring, restoring the backup may not be an option. In this case if the software is installed on a server, rather than restoring the software's backup you could get your IT administrator to restore the payroll directory from a server backup, such as the previous nights server backup if the error only occurred that day.
- It is possible for the ANZ Exo Support team to remove the corrupted records. Please contact the support team for more information. The support team may require either a backup of the company or a copy of the offending files e.g. If the error was in the notes table, these files would be required Notes.dbf, Notes.cdx and Notes.fpt.
Steps to fix data corruption
Fix can be done through remote access or by fixing the offending files and sending them to the client to copy into their company folder.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.