Fixing an error 2066 message

In the MYOB Exo Employer Services software, the files are predominantly made up of two parts - the index files that have the .cdx extension and the main data files that have the .dbf extension. The .cdx files are the index to the main .dbf data files.

The .cdx index files can become corrupted in the software for different reasons. When any of these files become corrupted, an Error 2066 message may appear.

Restoring a backup that was taken before the Error 2066 message began appearing is strongly recommended as any data corruption can impact future pays etc.

For help to restore a backup, click here.

The following options can be used as a guide for dealing with this error only where restoring is not considered a viable option:

Run a file reindex from the Utilities menu of the company experiencing the error. Once the file reindex has completed then exit the software, restart the software then go back to the area that the error occurred in to see if the error reoccurs.
Move a new copy of the .cdx file that is being mentioned in the Error 2066 message from the Database folder to the folder of the company experiencing the error. To ensure the .cdx file in the Database folder is a new file, follow the procedure below.

To move the .cdx file from the database folder to the company folder

Delete the Demonstration Company from the software. This can be done by closing the software then deleting the Database folder from the folder that the software has been installed in.
Once the Database folder has been deleted then restart the software. This will recreate the Database folder.
Exit from the software then go to the Database folder and copy the .cdx file that the Error 2066 is mentioning.
Go to the folder for the company experiencing the error then paste the .cdx file into that folder, replacing the existing file.
Restart the software then go to the company and do a file reindex then continue using the software as normal.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.