Packing tables to remove deleted records
When items are deleted in the software they are marked as deleted in the tables that store the information. Over time the tables storing the information get larger and issues can occur due to the size.
Before beginning, ensure that only the one copy of the payroll system is open having more than one open can cause issues.
You'll need to perform a pack of the tables to remove deleted records and reduce the size of the files.
- Click on the [Support] button on the Login screen
- In the Support Diagnostics screen, click on the [Fixutils] button, click [Yes] to the confirmation message that appears then enter password MYOB.
- This will go to the Repair Tools screen then click on the 'Pack Tables' button.
When the Pack Tables button has been clicked a message will appear asking to select the company database that is to be to "packed" - select the appropriate database for the company to be "packed". Click [Select] then the process will run and a Process Complete message will appear. Restart the software at this stage.
Repair Tools in the Fix Utilities application should only be run by an MYOB staff member or a Business Partner.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.