Support plan terms and conditions and other assistance options (New Zealand)

The MYOB Exo Employer Services Support Team used to charge on a Pay-Per-Call basis up to June 2010. As at 1 July 2010, this was changed to an Annual Support Plan that is charged based on the number of staff that the company is licensed for.

The Annual Support Plan allows users to contact the MYOB Exo Employer Services Support Team for assistance. Without the Annual Support Plan, the support provided by the MYOB Exo Employer Services Support Team will be minimal at best.

The terms and conditions for the MYOB Exo Employer Services Support Plan detail what the Support Plan covers as well as any limitations.

There is also an FAQ providing answers to the common questions regarding the Annual Support Plan.

For those clients who choose not to have an Annual Support Plan, click here to see the different options available for support.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.