Support options for EXO Employer Services (New Zealand)
Support for the MYOB Exo Employer Services software is provided via several options:
- Phone Support
- MYOB Education Centre
- The Help file found in the MYOB Exo Employer Services software
- Online Knowledge Base
- MYOB Exo Employer Services Consultants/Training
- MYOB Exo Employer Services Certified Business Partners
Phone support
For clients on the annual support plan
Call 0800 69 62 39 during the following hours:
8:30am - 5:00pm Monday to Friday NZST
For clients not on the annual support plan
Contact Support as detailed above to discuss the details and to sign up for the Support Plan or get help via one of the options below.
Education centre
The Education Centre can be accessed from the software through the Help menu then select MYOB Education Centre
Help file
The Help file can be accessed from the software via:
- Pressing F1
- Go to the Help menu then select MYOB Education Centre
- Go to the Help menu then select Help
Online knowledge base
The MYOB Exo online knowledge base contains articles that can explain and guide clients through different queries.
User Guides
User Guides detail how to use the software including setups, processing, maintenance, etc.
The User Guides can be accessed from the software by going to the Help menu, click on MYOB Education Centre then in the User Guides section select the appropriate guide for the software being used.
MYOB Exo Employer Services consultants and training
MYOB Exo Employer Services Consultants are members of the MYOB Exo Professional Services Team that deliver the MYOB Exo Training Courses as well as providing assistance via phone, internet and/or going onsite.
The Professional Services Team can be contacted by phone on 0800 94 97 03 or by going to the Help menu then selecting Get Training and Consulting.
MYOB Exo Employer Services Certified Business Partners
MYOB Exo Employer Services Certified Business Partners are independent businesses who have staff certified to provide assistance to MYOB Exo Employer Services clients.
For a full list of Business Partners, including their contact details, click here.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.