Synchronising MyStaffInfo and a message "Could not download MyStaffInfo information" appears
The message can occur at any time during the synchronisation process. This means that the synchronisation has not been able to communicate with the MyStaffInfo server to complete transfer of the necessary information. When the error occurs, please contact MYOB Exo Support for further assistance.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.