Registering MYOB EXO Employer Services

In each installation of MYOB Exo Employer Services software there are files that contain the relevant licencing information so that the software can function appropriately.

For How to Register FAQ's Click Here

The software needs to be re-registered (re-licenced) each year. This process occurs automatically.

If the attempt to register the system automatically fails, the system will try again weekly. If the system has still not been registered fourteen days before the licence is due to expire, automatic registration will then be attempted every two days.

In Demonstration Mode the system will allow one month of trial use before requiring registration. Once you have contacted your MYOB Account Manager or local MYOB Distributor to arrange purchase of the software, you will be incorporated into our MYOB Customer Database and provided with your unique registration file.

Please keep this file safe, as it is used for reapplying the registration should you decide to reinstall the software.

To check your registration status, select Registration from the Company Selection window. You will see the currently installed modules, and the registration status for each.

Company contact details

This section displays contact information for your company. Before you send registration information to MYOB please update your contact details if they have changed, so that we can stay on touch with you. The contact person is particularly important to us, as it is the most likely to change.

Registering products

The Products grid displays all products installed including those the client is licensed to use, along with their installation dates, licence expiry dates, licence limits and registration statuses. The Type column displays the current registration status:

DEMO—a demonstration site
NEW—a new client that has recently purchased the software
LIVE—shows products the client is licensed to use

You can select a product and click the History button to show historical registration information for that product, including the number of employees at each pay frequency and details of each pay recorded during the licensing period.

Automatic registration

Thirty days before a site's licence is due to expire (the expiry date), the system will automatically attempt to retrieve registration details via the Internet when a user first logs in. (This is the same process that occurs when a user clicks the Register Online button on the registration window.)

If the attempt is successful, i.e. if your Annual Licence Fee has been paid and processed by MYOB, a message will be displayed to the user and no further action required.

If the attempt fails, an error message will appear. For example, if the Annual Licence Fee is unpaid, you will be asked to ensure payment has been made, and the system will continue to check on subsequent days and automatically register the software.

In other cases, when the error message appears a copy of the registration report will be automatically emailed to MYOB. MYOB will follow up with you via phone or email to complete the registration process.

Your network must allow traffic on port 587 for the system to be able to send the registration report via email. This relates to security settings on your network and requires the Company IT support to check or assist with any issues.

Registering manually

To register manually you will have received registration codes or files. Refer to the following for each scenario:

To enter the new registration codes

Once you've received the new registration codes for each product, enter them manually for each module:

Ensure all details are entered as per the email including Year and Users/Staff numbers

From the Products grid, click on the product that you want to register.
Click the Register button, which will open the Registration Details window:
If this is the first time you are registering the product, change the Type from NEW to LIVE. If the Type is already set to LIVE, leave it as it is.
The renewal year, number of staff and number of users should match the information sent by MYOB.
Enter the Registration Code that MYOB sent to you.
Click Save or press F10.
Your system will now be registered for one year's use, commencing from your install date.

To copy the new registration files into EXO Employer Services

If registration files are received, follow the instructions below for putting the files into the software.

Determine the location where the software has been installed. To do this, open the software then login to a company. Click on the 'Help' menu then select 'About'. On the 'About' screen check the 'Installed In' information. This is the location where the software is installed and where the registration files will need to be saved to.
Exit out of the MYOB Employer Services software and ensure there are no other users still logged into the software
Save the registration files that have been received into the location determined in step 1.
If prompted to overwrite any files do so as the new files need to replace the existing files.
Once you have completed these steps, restart your software to confirm and activate these changes.

Why am I getting a message saying "Registration status: 27 days remaining"?

Thirty days before your MYOB Exo Employer Services registration is due to be renewed, the software will begin displaying a message indicating how many days remaining.

Behind the scenes, the system will check every 2nd day that the invoice has been paid and then automatically register. When successful, a message will be displayed to confirm.

If unsuccessful - see next FAQ.

Alternatively, you can Register yourself if you wish. In the Registration screen, Click the register online button at the bottom of the screen and follow the prompts.

What should I do if a message appears saying registration was unsuccessful?

The registration/history report will be automatically emailed to the MYOB Exo team, who will contact you within 1-2 working days. No need to phone us, we will contact you.

You can continue to use the software in the meantime.

Alternatively, the message may indicate the Annual Licence Fee invoice has not been paid. Please ensure this is paid. The software will continue to check automatically every 2 days and when invoice has been paid, the registration will occur automatically.

What should I do if I get an email with MYOB Exo Employer Services Registration Details – My Company Name?

This email contains the details required to register your payroll for the coming year.

The registration codes were issued manually and emailed to you, as there was an error in automatic registration process.

Please ensure you update this as soon as possible, otherwise you'll continue to see the Registration Status message at the top of the screen.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.