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Running a telnet command to check communication with a timeclock

Time and Attendance has the ability to poll the timeclocks to get the physical clockings from the clock into the software.

Communication with the timeclocks can be checked by doing a 'ping' of the IP address, to make sure that the IP address is working on the network, as well as running the 'telnet' command to check that the appropriate port is working correctly. 

If the Polling process has failed but the 'ping' command has worked for the timeclock, a 'telnet' command can be run to check if the port is available or not.

To run a telnet command
  1. Click on the Windows Start button
  2. Enter cmd in the 'Search' field or click on Run then enter cmd and press Enter.
  3. A command screen will appears that should be similar to this screen:
  4. At the prompt enter the following command:
    • telnet {IP Address} {port}
    • IP Address is the IP address of the clock being communicated with
    • Port is 3001 for Bundy clocks and 14001 for TR2/TR3 clocks
    • e.g. telnet 3001
  5. If a message appears that the telnet command cannot be run, such as below, then they will need to turn on the telnet process - this will depend on the message received. This could require IT to do it depending on the rights of the user.
  6. Telnet can be turned on by doing the following:
    1. Start Menu / Control Panel / Programs and Features / Turn Windows Features on or off.
    2. Scroll down list to find the "Telnet Client", tick that box, click OK then exit the open screens.
  7. When the command is entered a line will appear that says that it is connecting to the clock. If the connection works then the following screen will appear when the telnet is successful:
  8. If the connection is unsuccessful then the following will occur:
    This screen will appear for a bit while it tries to communicate:

    A screen such as below will appear when it has failed:
  9. If the 'telnet' command fails, this will be because the port is not open or is being blocked, probably by another program such as the anti-virus. It is recommended that IT determine what is happening, ensure that the port is open or is no longer being blocked.
  10. Once this has been done then the 'telnet' command can be run to ensure that it is connecting successfully.
To close the connection to a clock

When the Telnet command works successfully, to exit from the screen and properly close the connection to the clock then the following should be done:

  1. Press CTRL + ] to bring up the command line
  2. Type in "quit" (without the quotes) then press the Enter key.
  3. If there are any problems with the above commands, then restart the PC to close the connection to the clock.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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