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Resolving errors after an upgrade in a terminal server environment

Exo Employer Services can run on a local computer or from a server. Servers are a part of a client/server network or they can be in a Terminal Server/Citrix environment.

After an upgrade of MYOB Exo Employer Services software has been done in a Terminal Server environment, error messages could appear for users who attempt to login to the software.

Errors can occur for applications being run in a Terminal Server/Citrix environment that have not been installed while the server was in "Install" mode. When in "Install" mode, Windows ensures that the appropriate registry entries and .ini file settings are configured for the application to function for all users of the application in the Terminal Services environment.

If users are experiencing difficulties when logging into the software the upgrade process should be re-run. The process of upgrading MYOB Exo Employer Services software involves running the installation into the same directory as the current install. To check the location of the current installation, go to the Help menu then choose About. The location of the installation is specified in the "Installed In:" line of the About window.

Installing in a Terminal Services/Citrix environment should be done by a member of your I.T. Department.

Terminal Servers Installation guide

If the upgrade was originally run using the 'Upgrade Software Online' option within Exo Employer Services, then the appropriate upgrade file will need to be downloaded to run a manual upgrade.

Listed below are the links to the appropriate upgrade file.


To set the terminal server to install mode (Windows Server 2003)
  1. Download/copy the installer/upgrade executable to the Terminal Server.
  2. From the Windows Start Menu, select Control Panel > Add or Remove Programs.
  3. Click, Add New Programs.
  4. Click CD or Floppy.
  5. The Install Program from Floppy Disk or CD-ROM wizard starts. Click Next.
  6. Click Browse to locate the installer/upgrade executable, which will be called Upgrades.exe. When clicking Browse, you may need to change the Files of type from "Setup Programs" to "Programs".
  7. Once the installation is complete, click Finish to close the wizard.
To set the terminal server to install mode (Windows Server 2008)
  1. Download/copy the installer/upgrade executable to the Terminal Server.
  2. Use the Install Application on Terminal Server tool under Programs in the Control Panel. This tool will run a wizard to help install the application.
  3. Once the installation is complete, click Finish to close the wizard.

Command Prompt

Adding to the methods described above Terminal Servers can use command prompts to change the server into Install mode and then the upgrade file can be run.

Use Change user /install command at a command prompt. You will have to start the installation of the application manually by double clicking the upgrades file and going through the install wizard.

When the manual process has been run use the command, Change user /execute to change the Server back into execute mode.

Upgrade Software Online

When upgrading on a Terminal Services/Citrix server, it is possible to use the Upgrade Software Online function to upgrade the installation. The upgrade must be done while the server is in install mode. If the upgrade was done but not in Install mode, Network.exe must be run while the server is in Install mode to complete the upgrade.

For further instructions on running Network.exe, click here.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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