Cannot poll BundyPlus time clock from a new computer
This article applies to clients who are using "MYOB Exo Time and Attendance" together with one or more "BundyPlus" Time clocks. The information is useful in a specific set of circumstances as follows:
- The problem relates to "Polling" - no times are downloaded from the clock(s) and the "Poll Time Clock Status" screen displays "Results file was not created" or perhaps another error message (instead of the normal "OK").
- This happens when using the software from a new PC or a different PC than normally used.
- "Time and Attendance" is installed on a server and, apart from Polling, works normally from the new PC.
- The "ClockComms" program is not already running.
If the BundyPlus "ClockComms" program is running, Time and Attendance will not be able to poll:
- The "Poll Timeclock Status" screen will display "Results file was not created. There may be…".
- "ClockComms" is used for adding and testing BundyPlus Time clocks and should always be closed after use, OR;
If the Payroll and Time and Attendance software has been moved or reinstalled:
- This probably indicates a different issue, where "ClockComms" needs to be reinstalled along with time clock and polling settings.
- This is beyond the scope of this article.
The above circumstances indicate the PC being used does not have files installed that enable communication with BundyPlus Time clocks.
The objective is to install the "ClockComms" program (which adds "DLL" files to the PC concerned) then rename or delete the new program folder (to avoid it being confused with the existing installation). The files that enable Polling and communication with BundyPlus Time clocks will remain installed on the PC.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.