Skip to main content
Skip table of contents

Employee bank details missing from a pay

When an employee is setup the Bank Account details for Direct Credit are entered into the Standard Pay and will flow through into any open Current or One Off Pay created in future.

There are occasions when it is necessary to reset the employee's pay and if the option to 'Clear this employee's Current Pay' is selected, this will delete all standard pay information including the bank account details.


To resolve this the employee's pay can be reset to standard pay and this will bring back the bank account and all other standard pay details. The alternative is to manually enter the bank account details in 'How Paid'.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.