Polling a time clock and the progress bar goes beyond 100%
"Polling" a Time clock transfers employee clock in and out times into MYOB Exo Time and Attendance:
- A "Progress Bar" shows (from 0-100%) how much data has been transferred. When completed the "Poll Time Clock Status" screen is displayed, either saying "OK" or listing any problems.
- In some circumstances the Progress Bar will go beyond 100% (and perhaps even up to 397%!). The process does not complete so the "Poll Time-clock Status" screen is not displayed and the software appears to "stall".
This situation indicates possible corruption to a file used during the polling process. Below is a process that should fix the affected file.
The following procedure relates only to the situation described above and is best carried out by your IT support. If not followed correctly then further problems are likely to occur.
Preparation
"Payrollv" is the default name of the folder where Exo Payroll and Exo Time & Attendance are installed. Start by confirming the actual name and location used in your system (via the properties of the start-up icon) and relate that to the description below.
The process involves two files that exist within Payrollv - they are:
- TTCLTRAN.DBF
- TTCLTRAN.CDX - this "index" file might have become corrupt in the "problem" Payrollv installation folder. The process creates a new "CDX" file for the existing "DBF" file.
Make a copy of a brand new TTCLTRAN.CDX file. Get this by making a new "Demonstration" installation of Exo Time and Attendance:
The program installation file is available from the MYOB Exo Online Knowledge Base:
Install on a different PC to avoid interfering with existing Time and Attendance software.
The "CDX" file will be created when the program is first run.
Need more help? You can open the online help by pressing F1 on your keyboard while in your software.
You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.