Getting a "Net pay must be equal to how paid" message when saving from the "How Paid" screen

The "How Paid" screen has the following three methods to pay an employee's Wages/Salary:

• Cash
• Cheque
• Direct Credit

An employee can be paid their Net Pay by either one or a combination of the above methods.

When checking or editing an employee's "How Paid" screen, sometimes the "Net pay must be equal to how pay" message may appear. This can occur due to different reasons such as the method of payment has been changed.

The following options can assist to stop the message from appearing:

Direct Credit method only

Click on the "Add/Edit Direct Credits" button then click on the Save button in the "Direct Credits of Pay" screen.

If the message persists go back to the "Direct Credits of Pay" screen, select the bank account, click on the Edit button then click on the Save button in the screen that appears. If the employee has multiple accounts do the same for each account.

Cash method only

Set the 'Pay Cheque' method as Balance then set the 'Pay Cash' method as Balance. This will refresh the screen and now try to Save from the "How Paid" screen.

Cheque method only

Set the 'Pay Cash' method as Balance then set the 'Pay Cheque' method as Balance. This will refresh the screen and now try to Save from the "How Paid" screen.

Combination of payment methods

Try the above suggestions depending on the methods being used.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.