Known issues

Outstanding and resolved problems with MYOB Exo Employer Services.

In this section

Known issue: Windows 8 desktop EXO Employer Services shortcut has no image

Known issue: Weekly group settings not being applied correctly in pay period times

Known issue: Units for each day not aligned correctly under the pay rate headings in the payroll posting report

Known issue: Unable to email support report directly from the EXO Employer Services software

Known issue: Time and Attendance won't allow a pay rate if the payroll pay rate code is higher than 9 (Australia)

Known issue: Saving an existing deduction causes error 1925 "Unknown Member payroll" (Australia)

Known issue: Preventing MyStaffInfo managers from approving own timesheets

Known issue: Payslips on the MyStaffInfo website cannot be opened in Internet Explorer 8 64-bit versions

Known issue: Payslips and other documents uploaded to MyStaffInfo website cannot be opened in some web browsers

Known issue: Password field in employee maintenance too small for MyStaffInfo passwords

Known issue: Multiple payslips uploaded to MyStaffInfo but only one is visible

Known issue: Lieu time entered in timesheets in MyStaffInfo imported incorrected into EXO Payroll (Australia)

Known issue: Leave movement report shows "No results found" for terminated employees (New Zealand)

Known issue: EXO Payroll email wizard payslips duplicating information when using a date range (New Zealand)

Known issue: Error "1925 Unknown member STATUSBAR" when opening the MyStaffInfo console

Known issue: Emailing payslips and the default PDF storage folder is not created in the payroll folder

Known issue: Deductions paid in direct credit file not included in the bank account posted to accounting packages

Known issue: Daily rule cannot be reset to a null cost centre code

Known issue: Allowance paying unused leave is missing or has incorrect code after termination (New Zealand)

Known issue: Allowance code can be deleted after it has been used in a current pay (New Zealand)

Known issue: Able to edit historical days in Maintain Times

Known issue: "Net Pay must equal how paid" warning displayed after editing wages line (Australia)

Known Issue - Preservation Tax ETP Lower Tax Component incorrectly labelled

Known issue (resolved): When no employee works after 31/12 then the EMPDUPE file sets an incorrect financial year (Australia)

Known issue (resolved): Wages and Allowances screen not showing an employee's name (New Zealand)

Known issue (resolved): User logins in EXO Time and Attendance setup with "View Only Access" can still make changes

Known issue (resolved): User defined leave types not reducing salary by the value of a day (New Zealand)

Known issue (resolved): Unable to print payslips from step 4 of the payslip-emailing wizard report

Known issue (resolved): System generated allowances for ETP termination items created with incorrect codes (Australia)

Known issue (resolved): Super guarantee's maximum super contribution base not defaulting to 2013-14 threshold (Australia)

Known issue (resolved): Standard pay values appearing in reports when a report is run by physical date (Australia)

Known issue (resolved): Setup printer issue when using custom payslip distribution function

Known issue (resolved): Report run calendar errors (New Zealand)

Known issue (resolved): Public holiday not adding to gross for holiday pay when using the public holiday loader (New Zealand)

Known issue (resolved): Posting GL from EXO Payroll for those using older versions of EXO Business (Australia)

Known issue (resolved): Payslip custom shows incorrect units for alternative leave cashed-up (New Zealand)

Known issue (resolved): Payment summary not printing Lump Sum A amounts (Australia)

Known issue (resolved): PAYE calculator not back calculating correctly from net pay figure (New Zealand)

Known issue (resolved): Pay summary report including some superannuations pre-tax items in the superannuations post-tax area (Australia)

Known issue (resolved): Pay sheet report rounds PAYE total (New Zealand)

Known issue (resolved): Pay rate descriptions in standard pay changing to pay class names

Known issue (resolved): OLE error when uploading individual non-business report to MyStaffInfo (Australia)

Known issue (resolved): MyStaffInfo multiple open batches being approved when only one batch requires approval

Known issue (resolved): Leave management MyStaffInfo script error

Known issue (resolved): Leave balances decreasing twice when pay updated (New Zealand)

Known issue (resolved): IR345 "Excel Export" does not include SLCIR or SLBOR amounts (New Zealand)

Known issue (resolved): Incorrect HELP and SFSS repayment amounts displayed (Australia)

Known issue (resolved): Holiday pay report termination amount differs from amount calculated in termination wizard (New Zealand)

Known issue (resolved): Holiday Pay (Cash Up) heading on Leave Paid report showing as Hours when should be Days (New Zealand)

Known issue (resolved): General ledger export not exporting employer superannuation contribution (New Zealand)

Known issue (resolved): Error uploading individual non-business payment summary report to MyStaffInfo using alpha code filters (Australia)

Known issue (resolved): Error "reportd.dbf does not exist" (New Zealand)

Known issue (resolved): Error 1925 "Unknown member LBLTOTALNOTE" (Australia)

Known issue (resolved): Error 1806 when upgrading standalone EXO Time and Attendance installs (New Zealand)

Known issue (resolved): Error 1113 when using function keys (New Zealand)

Known issue (resolved): Error 13 "Alias is not found" when clicking the Direct Credit Transfer button in a one-off payment (Australia)

Known issue (resolved): Error 1: "File isaglpc.prg does not exist" (New Zealand)

Known issue (resolved): Error 1 when accessing cost centre structure names menu item in EXO Time and Attendance (New Zealand)

Known issue (resolved): Employment termination payment report showing incorrect information for some employees (Australia)

Known issue (resolved): Employer services clarity loading issue

Known issue (resolved): Employees hourly rate report missing hourly rate type 6 when creating a CSV file

Known issue (resolved): Employee Information (Australia)

Known issue (resolved): Email payslip wizard printing options not working (New Zealand)

Known issue (resolved): Editing superannuation in a standard pay clears public holiday lieu days/hours field for employee (Australia)

Known issue (resolved): Details in user definedfields disappearing after accessing distribution screen in payslip custom report

Known issue (resolved): Days paid for holiday pay not importing from MyStaffInfo timesheets to Payroll for employees on permanent part time method (New Zealand)

Known issue (resolved): Custom payslip not showing modified name for non-taxable allowances

Known issue (resolved): Custom payslip doesn't not show the rate for rated unit allowances (Australia)

Known issue (resolved): Cost centre structure names error "1 File 'Utilityt.prg' does not exist" (Australia)

Known issue (resolved): Consolidated report "Error 1 – ReportD.dbf does not exist" (New Zealand)

Known issue (resolved): Changing personal leave cost centre in Employee Maintenance is not changing carers leave cost centre (Australia)

Known issue (resolved): Business & Personal Services payment summary report adding superannuation guarantee contribution amounts to the gross (Australia)

Known issue (resolved): Business & Personal Services (BPS) payment summary report has incorrect gross amount for contractors with salary sacrifice (Australia)

Known issue (resolved): Audit notes created following to software version 2016.01 and2016.02 (New Zealand)

Known issue (resolved): Allowance with pre-set cost centre adopts employee default cost centre (New Zealand)

Known issue (resolved): "Invalid username" message at MyStaffInfo website logon might relate to duplicate email addresses

Known issue (2017.04): Holiday pay hourly rate sometimes rounded to whole cents (New Zealand)

Known issue 2019.06: Changing a pay rate "multiplier" affects rate shown on historic payslips

Known issue 2018.10: Employee with no gross figures but an ESCT amount is excluded from the Payday Filing El file (New Zealand)

Known issue 2018.03: RDO units not posting as expected from Time and Attendance to EXO Payroll

Known issue 2018.03: Post-tax deductions total amount figure is incorrect due to large amounts casing incorrect net pay (New Zealand)

Known issue 2018.03: Post code can change after MyStaffInfo synchronisation

Known issue 2018.03: Leave Request Email option not sending email to recipient

Known issue 2018.02: "File ID" field in the SAFF file exceeds 20 characters so file can't be uploaded (Australia)

Known issue 2017.04: User defined button captions not showing correctly (Australia)

Known issue 2017.04: Unpaid leave not appearing on payslips when earnings under SGC threshold (Australia)

Known issue 2017.04: Unable to enter decimal figures when adding an allowance to an employee in pay period times

Known issue 2017.04: Unable to access employees in an archived company

Known issue 2017.04: Terminated employees not showing in picklist for employee alpha in individual non-business report (Australia)

Known issue 2017.04: Superannuation and How Paid screens empty when creating a one-off pay from the pay list screen without copying the standard pay details (Australia)

Known issue 2017.04: Salary may not be reduced correctly when importing leave from MyStaffInfo

Known issue 2017.04: SAFF file missing required information for some clients (Australia)

Known issue 2017.04: Rostered days off hourly rate and accrued dollar value showing incorrectly in reports (Australia)

Known issue 2017.04: Negative pre-tax deduction amounts not showing correctly due to field size and incorrect rounding (Australia)

Known issue 2017.04: Leave rates incorrect due to not saving employee record fully (New Zealand)

Known issue 2017.04: Importing a file with a cost centre specified for deduction but the cost centre isn't being applied (Australia)

Known issue 2017.04: HELP not calculating on salary sacrifice superannuation deductions (Australia)

Known issue 2017.04: Error 1806 when creating superannuation summary report to CSV or Excel (Australia)

Known issue 2017.04: Error 1165 occurring when printing payslip from the pay list screen (Australia)

Known issue 2017.04: Error 13 occurring in the employee list screen after having run an app in the special menu (Australia)

Known issue 2017.04: Direct credit file's totals figure different to total of the individual lines (New Zealand)

Known issue 2017.04: Applying new group to leave does not automatically move Accrued to Carry Over (Australia)

Known issue 2017.04: Adding a new deduction is not applying correct identifier in table (Australia)

Known issue 2017.03: Tab order changed in employee allowances screen (New Zealand)

Known issue 2017.03: Salary or wage amount missing from pay following switch from salary to wage remuneration (New Zealand)

Known issue 2017.03: Error when running a report with manually entered cost centres longer than 10 digits (New Zealand)

Known issue 2017.03: Direct credit priority setting don't work as expected (New Zealand)

Known issue 2017.03: Allowances report not showing Add to Gross setting for Kiwisaver

Known issue 2016.04: Employees report using the Excel output option shows duplicate lines

Known issue 2016.03: Salary not reducing when paying leave from a one-off pay (Australia)

Known issue 2016.03: Rate for sick and other leave not reflecting correct values on custom payslip (New Zealand)

Known issue 2016.03: Notes duplicated on notes report due to similar note types

Known issue 2016.03: Incorrect user assigned to hazard note when assigned through an incident (New Zealand)

Known issue 2016.03: Employees report to CSV showing duplicated field names in the selected fields list and in the CSV file

Known issue 2016.03: ANZ direct online file is missing mandatory fields (New Zealand)

Known issue 2016.02: Pay summary report with "Show Details" option ticked not printing some items due to duplicate names (Australia)

Known issue 2016.02: Employee on scale 1 has incorrect total PAYG figures when including HELP amounts (Australia)

Known issue 2016.02: Black line created in super table (Australia)

Known issue 2016.02 (resolved): Pay sheet report "Pay Summary" section does not display total for alternative leave paid (New Zealand)

Known issue 2016.02 (resolved): Custom payslip showing incorrect start date in the pay period dates (New Zealand)

Known issue 2016.02 (resolved): Annual leave balances showing incorrect on custom payslip after updating a termination pay (New Zealand)

Known issue 2016.02 (resolved): Alternative leave cash-up showing incorrectly on payslip after updating a termination pay (New Zealand)

Known issue 2016.01: Non-taxable allowance adding to gross for Kiwisaver (New Zealand)

Known issue 2016.01: Moving through employees in the pay list (New Zealand)

Known issue 2016.01: Amount Variance total might not display on direct credit schedule

Known issue 2016.01 (resolved): Unpaid leave notes using the "Alternative Leave Worked" note type for salaried employees (New Zealand)

Known issue 2016.01 (resolved): Termination holiday pay amount not showing on the leave paid report after upgrade to 2016.01 (New Zealand)

Known issue 2016.01 (resolved): Public holiday field not available when running costing analysis report to CSV (New Zealand)

Known issue 2016.01 (resolved): PAYE incorrect for bonuses that cross the earner levy threshold when pay includes public holiday (New Zealand)

Known issue 2016.01 (resolved): Images not uploading to EXO Employee Information (New Zealand)

Known issue 2016.01 (resolved): Future dated leave amount on a payslip for an open pay showing incorrectly when the rate is changed in the standard pay (New Zealand)

Known issue 2016.01 (resolved): Current pay "Leave Management" screen showing incorrect holiday balance after a cash-up (New Zealand)

Known issue 2016.01 (resolved): Checksum error message when starting software because company details are missing from the registration screen (New Zealand)

Known issue 2016.01 (resolved): Attachment isn't sent with the email when sent through distribution option (New Zealand)

Known issue 2016.01 (resolved): Alternative leave values overlapping the title in a paysheet (New Zealand)

Known issue 2016.01 (resolved): Alternative leave showing incorrectly on paysheet (New Zealand)

Known issue 2016.01 (resolved): Alternative leave balances report shows no results for employees with zero balance (New Zealand)

Known issue 2016.01 (resolved): "Error 39 Numeric Overflow" message occurring when adding a new incident (New Zealand)

Known issue 2016.01 (resolved): "Alternative Leave Report – Older than 1 Year" displays negative figures (New Zealand)

Known issue 2015.03: Superannuation summary report overstating employees earnings figures if employee has changed funds (Australia)

Known issue 2015.03: RDO units change after being imported from MyStaffInfo (Australia)

Known issue 2015.03: Pays posted to EXO Business stay on picklist in certain circumstances (Australia)

Known issue 2015.03: Pay rate type codes greater than #9 not recognised when importing a file for a pay (Australia)

Known issue 2015.03: Error 1683 when clicking on the "Employee List" button (Australia)

Known issue 2015.03: Costing analysis report sub-totals not displayed (Australia)

Known issue 2015.03 (resolved): Pay created from pay list has incorrect SG expected payment date (Australia)

Known issue 2015.03 (resolved): New employee's entitlement hours not appearing on MyStaffInfo website when using the new leave functionality (New Zealand)

Known issue 2015.03 (resolved): Employee superannuation deductions setup as fixed dollar amount show on a custom payslip with a rate % (Australia)

Known issue 2015.02: Trial balance report showing incorrect, rounded amounts when over $999,999.99 (New Zealand)

Known issue 2015.02: Reports display rounded hours units (New Zealand)

Known issue 2015.02: Order of backup file selection during a restore (New Zealand)

Known issue 2015.02: Cost centre not displayed on bar code sheet in EXO Time and Attendance (New Zealand)

Known issue 2015.02: "Error 1196" occurring wen uploading payslips to MyStaffInfo (New Zealand)

Known issue 2015.01: Unpaid leave hours calculating a daily rate if annual leave is set to calculate days (Australia)

Known issue 2015.01: Superannuation summary report displays member IDs incorrectly if an employee has multiple funds (Australia)

Known issue 2015.01: Start date changing to incorrect date when creating pays for a bi-monthly frequency (Australia)

Known issue 2015.01: Restoring backup into another company creates duplicate company card prefix and "missing" clock times

Known issue 2015.01: Personal leave balance decreasing when group is changed part way through leave year (Australia)

Known issue 2015.01: Paysheet does not display carers leave units correctly (Australia)

Known issue 2015.01: New employee not saving default leave group details correctly for employees report (Australia)

Known issue 2015.01: Negative annual leave accrual in a pay with zero hours paid (Australia)

Known issue 2015.01: Maximum earnings base figure does not apply if employee changes superannuation fund in the quarter (Australia)

Known issue 2015.01: Leading zero missing from BSB number creating SAFF file (Australia)

Known issue 2015.01: Holiday Pay amount differs to Reduce Salary amount when Holiday Pay is in Hours (New Zealand)

Known issue 2015.01: Fix Utilities option "Check for numeric overflows" removes cost centres greater than 100000000

Known issue 2015.01: Employee's long service leave accruals changing after turning on the new leave functionality (Australia)

Known issue 2015.01: Date of birth exporting incorrectly when using the pay superannuation function (Australia)

Known issue 2015.01: Custom payslipp settings not saved when using "Export" (CSV) destination

Known issue 2015.01: Change Group screen adds new line to annual leave when Save clicked even though no changes to existing setup (Australia)

Known issue 2015.01: "Error 39 Numeric Overflow" message occurring when WACODE field exceeds defined size (Australia)

Known issue 2015.01: "Error 12 Variable 'SPREPEAT' is not found" message occurring when applying the new leave system (Australia)

Known issue 2015.01: "Balance of Pay" account not appearing correctly in a one-off pay when standard pay isn't copied (Australia)

Known issue 2015.01 (resolved): Personal leave group does not save correctly when adding an employee (Australia)

Known issue 2015.01 (resolved): Pay frequency changing for some employees in current and standard pays

Known issue 2015.01 (resolved): Hours Paid button is greayed out for part time temporary/casual employees (Australia)

Known issue 2015.01 (resolved): Holiday pay setup options not greyed out where applicable (New Zealand)

Known issue 2015.01 (resolved): General ledger export from EXO Payroll to Accredo (New Zealand)

Known issue 2015.01 (resolved): Error 20159 when posting to EXO Business

Known issue 2015.01 (resolved): "Expression is invalid" error when accessing staff scheduler in leave planner

Known issue 2015.01 (resolved): "Error 107" message occurring when running the IR345 report due to incorrect date range (New Zealand)

Known issue 2015.01 (resolved) Personal leave balances showing incorrectly on reports after processing a historical pay (Australia)

Known issue 2014.04: User-defined leave types do not reduce salary (Australia)

Known issue 2014.04 (resolved): Years of service for redundancy payments calculated on date of payment (Australia)

Known issue 2014.04: "Problems Posting to EXO Business" report does not work as expected (Australia)

Known issue 2014.04: RDO exception units post incorrectly to EXO Payroll (Australia)

Known issue 2014.04 (resolved): Standard pay's PAYG value displaying incorrect figure in reports (Australia)

Known issue 2014.04 (resolved): Payslip report for standard pay contains duplicate lines (Australia)

Known issue 2014.04 (resolved): Lieu of notice payment in Employment Termination Payment screen altered by rounding (Australia)

Known issue 2014.04 (resolved): Leave accruing on cashed-out annual leave (Australia)

Known issue 2014.04 (resolved): Contact Details tab in Employee Information populates the residential address details incorrectly when new employee added in EXO Payroll (Australia)

Known issue 2014.04 (resolved): Birthday reminder notes not appearing for all users specified in reminder setup (Australia)

Known issue 2014.02: Duplication appearing in demonstration company when adding inductions and benefits in employee information (Australia)

Known issue 2014.02 (resolved): When updating superannuation to 9.5%, values from earlier closed pays are changing

Known issue 2014.02 (resolved): Trial balance report printing incorrectlly when sort order 1 is set to cost centre (Australia)

Known issue 2014.02 (resolved): Superannuation item changes to fringe benefit when adding a new non-cash benefit (Australia)

Known issue 2014.02 (resolved): Superannuation guarantee is not being calculated on lieu of notice payments in a termination pay (Australia)

Known issue 2014.02 (resolved): Incorrect rounding applied when reversing wage hours where the amount is greater than $-9999.99

Known issue 2014.02 (resolved): General ledger exporter unable to overwrite existing file

Known issue 2014.02 (resolved): EMPDUPE file not showing employees doing 100% salary sacrifice for superannuation (Australia)

Known issue 2014.02 (resolved): Calendar days for leave processed in Time and Attendance not appearing in EXO Payroll after posting

Known issue 2014.01: Unpaid leave hours incorrectly adding to hours paid (New Zealand)

Known issue 2014.01: Unable to override the standard student loan repayments amount (New Zealand)

Known issue 2014.01: SLCIR tax code not appearing on IR348 report after 2014.01 EXO Payroll update

Known issue 2014.01: MyStaffInfo "Error in secure channel support"

Known issue 2014.01 (resolved): STC code ignoring the threshold for student loan repayments (New Zealand)

Known issue 2013.05: Windows event log for email payslips not working on newer operating systems

Known issue 2013.05: MyStaffInfo compatibility issues with Internet Explorer 11

Known issue 2013.04: Error "1733 Class Definition CDINTFEX.CDINTFEX.4.5 is not found"

Known issue 2013.02 (resolved): HELP being incorrectly calculated on unused leave in terminations (Australia)

Known issue 2013.01: Updating pay rates using PayClasses causes error 1925 "Unknown Member Payroll update_pay" (Australia)

Known issue 2013.01: Time in Lieu Hours Balances populating in Lieu Time Hours Worked field

Known issue 2013.01: Individual non-business report uploaded to MyStaffInfo contains all employees in the report (Australia)

Known issue 2012.03: Printing pages in MyStaffInfo using the browser's print option not showing information

Known issue 2012.01: Reporting inconsistency after upgrade (New Zealand)

Known issue 2010.03: EXO Employee Information report writer only showing the header (New Zealand)

Known issue 2010.02: Personal leave group calculation (Australia)

Known issue 2010.02: Maximum character limit in Deduction field (Australia)

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