Known issue: Allowance paying unused leave is missing or has incorrect code after termination (New Zealand)
The following issue has been identified by MYOB Exo Support in Exo Payroll for New Zealand versions 2017.01 to 2017.04
Issue
Support have confirmed that, in some situations, the Termination Wizard uses the wrong allowance, or no allowance appears in the pay. A message sometimes appears saying "Cannot process Termination Holiday pay request - the allowance is invalid".
Workaround
These steps are likely to resolve the situation:
If the problem already exists, start by "Undoing" termination by using Exit & Cancel from the final screen of Wizard.
Resolution
This issue has been progressed to Product Development under Service Request 143247718459 for resolution in a future release.
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