Known issue 2014.04 (resolved): Payslip report for standard pay contains duplicate lines (Australia)

The following issue has been identified and subsequently replicated by MYOB Exo Employer Services Support in the Australian release of Exo Payroll version 2014.04.

Issue

Support has confirmed that when printing the Payslip report with the 'Pay Type' set to Standard and the 'Pay Frequency' set to Any, the Payslip shows duplicate lines.

This situation occurs when there are employees in the Payroll 'company' with different Pay Frequencies, e.g. some employees set to Weekly with other employees set to Fortnightly.

If all employees in the Payroll 'company' have the same Pay Frequency then this situation does not occur.

Workaround

Running the Payslip report when the 'Pay Type' setting is "Standard" and a Frequency has been specified (Weekly, Fortnightly, etc.) will give correct results. 

Resolution

This issue has been progressed through to Product Management via parent ticket 115731157161 for resolution in a future release. Resolved in version 2015.03.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.