Known issue: Payslips on the MyStaffInfo website cannot be opened in Internet Explorer 8 64-bit versions

The following issue has been identified and subsequently replicated by MYOB Exo Employer Services Support in Exo MyStaffInfo and Internet Explorer 8 64-bit version.

Issue

Support can confirm that error messages occur when accessing Payslip PDF files on the website and the files cannot be opened when staff utilise the 64-bit version of Internet Explorer 8.

Resolution

Advise the staff to change their default browser to the 32-bit version of Internet Explorer 8 rather than the 64-bit version. Other browsers such as Chrome and Firefox work fine as well.

The issue is also linked to a Microsoft article http://support.microsoft.com/kb/323308 and if this is found to be not the problem then a registry change will be required by your IT team to turn off the non-cacheable flag.

Click here to go to an article providing a more detailed explanation of the situation.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.