Known issue 2014.02: Duplication appearing in demonstration company when adding inductions and benefits in employee information (Australia)

The following issue has been identified and subsequently replicated by MYOB Exo Employer Services Support in Exo Payroll version 2014.02 for Australia.

Issue

Support has confirmed that in the Demonstration Company in Employee Information, when adding an Induction to an employee there can be duplicate items appearing and the employee changes to a different employee record.

Adding a benefit can also have duplicate information appearing.

This situation is only occurring in the Demonstration Company and does not affect 'live' company data.

Workaround

When the Demonstration Company is initially created and before anything is done in Employee Information, check the specified field in each of the following tables for the highest number and note the number:

BENEFIT table - BFCODE field
STAFFIND table - SICODE field
STFINDPT table - SPCODE field

To work around the issue

Access the NEXTKEY table (type 'use nextkey', press Enter then type 'brow' and press Enter)
Go to the last line in the table then add a new line (click on the last line of details then press the CTRL key and the Y key at the same time to create a blank line)
Enter the name of one of the tables and in the Primarykey field enter the number noted above for that table
Repeat the process of adding a new line and entering the details in that line for each table
Once lines for all three tables have been added then press Enter
Exit the NEXTKEY table by pressing the Esc key then type in Exit and press Enter.

Resolution

This issue has been progressed through to Product Management via parent ticket 111839614256 for resolution in a future release.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.