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Known issue 2017.04: HELP not calculating on salary sacrifice superannuation deductions (Australia)

The following issue has been identified by MYOB Exo Support in Exo Payroll for the Australian version 2017.04.


Support have confirmed that when an employee has been setup with a Tax Scale that includes HELP and has an Employee Superannuation Deduction for Salary Sacrifice, the HELP component is lower than expected.

The HELP component is being calculated on the lower, post-Salary Sacrifice Gross Taxable Earnings figure when it should be calculating on the higher, pre-Salary Sacrifice Gross Taxable Earnings.

The ATO advises that reportable Superannuation Contributions are to be included in the Repayment Income (RI) that HELP is calculated on.


Manually override the details in the PAYG screen of the pay. 


This issue has been progressed to Product Development under Service Request 154899637647 for resolution in a future release.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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