Known issue: Deductions paid in direct credit file not included in the bank account posted to accounting packages

The following issue has been identified and subsequently replicated by MYOB Exo Employer Services Support in Exo Payroll for both Australian and New Zealand versions.

Issue

Support has confirmed that the following is occurring in Exo Payroll.

When Deductions have been setup with direct credit details, these deductions are appearing in the Direct Credit Transfer file for payment.

In the General Ledger report/file, the "Bank" General Ledger code is only showing the Net Pay figures and is excluding the Deduction amounts.

This means that when reconciling of the bank statement to the accounting package is being done, there is a difference as the bank statement includes the deduction amounts but the accounting package is not.

Workaround

Processing of manual journals in the accounting package. 

Resolution

This issue has been progressed through to Product Management via parent ticket 112359674365 for resolution in a future release.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.