Known issue: Unable to email support report directly from the EXO Employer Services software

The following issue has been identified and subsequently replicated by MYOB Exo Employer Services Support in both the Australian and New Zealand versions.

Issue

Support has confirmed that when attempting to email the Support report from the Support Diagnostics screen in Exo Employer Services software, the following message appears - "There has been a problem - unable to email the support report." 

Workaround

Below are two options to email the support report if required.

• Use the 'Print to file' button and email the .txt file that has been created. The file can be found in the installation folder of the software and is called Support.txt.
• Print the report to a printer then scan the report and email the scanned file.

Emailed reports should be sent to anzpayrollsupport@myob.com

Resolution

This issue has been progressed through to Product Management for resolution in a future release.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.