Known issue 2016.01 (resolved): Images not uploading to EXO Employee Information (New Zealand)

The following issue has been identified and replicated by MYOB Support in the New Zealand release of Exo Employer Services version 2016.01.

Issue

Some clients are experiencing issues when attempting to upload images into employee records in Exo Employee Information. Whilst the images appear in the list a message is seen requesting the user to save to the drive where the images are already located.

Workaround

Rename the payroll folder so the entire name is in capitals is successful for some clients.

Resolution

This issue has been progressed to Product Development under Service Request 131818561963 snf resolved in version 2016.03.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.