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Known issue 2015.03 (resolved): New employee's entitlement hours not appearing on MyStaffInfo website when using the new leave functionality (New Zealand)

The following issue has been identified and replicated by MYOB Support in the Australian release of Exo Payroll version 2015.03.


Support have confirmed that when using the new Leave Functionality, after adding an employee and synchronising that employee to the MyStaffInfo website then the Entitlement Hours fields in the Leave Management screen show 0.00, even though the employee has Entitlement Hours showing in their Leave Entitlements screen. 


Check the Other Leave Setup area in the Leave Management Setup section of Setup Exo Payroll for the 'Recalculate' option. So long as this option is ticked then go to the Leave Entitlements screen of the employee, click on the Details button under the Leave Details heading for each Leave type then edit the current Leave Entitlement line.

Re-enter the Group Code, click Save then click on Yes when the message about performing a recalculation appears. Repeat this for each Leave type, save from the employee then do a synchronisation from the MyStaffInfo Console and the Entitlement Hours on the website will show the appropriate figures for the employee.


This issue has been progressed to Product Development via parent ticket 131742959819 and resolved in version 2016.01

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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