Known issue 2018.03: Leave Request Email option not sending email to recipient

The following issue has been identified and subsequently replicated by MYOB Exo Employer Services Support in the Australian release of Exo Payroll version 2018.03.

Issue

Support has confirmed that when the 'Send message to ...' option is used in a Leave Request, the email is not being received by the recipient. 

Workaround

The "Employee Messaging" section could be used to send messages between the employee and the manager relating to the Leave Requests. 

Resolution

This issue has been progressed through to Product Management via parent ticket 165263739629 for resolution in a future release.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.