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Error: "The directory that you have specified does not exist"

In the MYOB Exo Employer Services software, reports can be created as files. When a report is being created as a file, the file will appear in the Destination location as specified in the File Name field in the Report screen.

Errors can occur when running the software due to many possible different causes such as:

  • corruption of data or files
  • changes made in the environment that the software has not been updated for
  • user's rights are setup incorrectly or have been changed 

When a report is being created as a file, the following message can occur.

The error occurs when the path that has been entered in the File Name field is incorrect or does not exist. This may be due to different reasons such as an incorrect drive or folder having been selected, the drive or folder no longer exists or there could be additional or missing characters in the path.

To correct the path, click on the button with three dots to the right of the File Name field then browse to the correct location. Once the correct location has been found then enter the file name and click OK. The File Name field should now be showing the correct location and file name for the file to be created, e.g. C:\PAYROLL\PAYSHEET.PDF.

If the file is to be created in the Payroll folder, the folder pathing can be checked from the About screen in the software.

To access the About screen, press F11 or go to the Help menu then select About.

When the screen appears, check the "Installed In" line for the location of the software, e.g. P:\APPLICATIONS\PAYROLLV\

This path can be used when browsing for the location to create the file in the above instructions.

Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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