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Times not appearing due to incorrect company card prefix setting

MYOB Exo Time and Attendance gathers actual times from timeclocks and import files, assigning these times to the appropriate employees and applying pre-set rules to these times for paying the employee.

When polling is done in MYOB Exo Time and Attendance, the software checks the data being gathered from the clock or import file and assigns the actual times to the appropriate employee based on the settings in the software.

For the software to assign the actual times to the correct employees, MYOB Exo Time and Attendance uses two items - the Company card prefix and the Card Number:

  • The Company card prefix is setup in each company and allows the software to assign the actual times to the correct company.
  • The Card Number is assigned to each employee in the company. This number allows the software to take the actual times assigned to that company then assign them to the employee with the appropriate number.

The actual times may not appear in Maintain Times after polling. Whenever this happens, run a Transaction Listing report to make sure that times have been captured from the clocks/import files and an Invalid Clockings report to check if the times have been made invalid for any reason.

When times are appearing in the Transaction Listing report correctly and are not appearing on the Invalid Clockings report as invalid, check the Company card prefix in the Setup Exo Time and Attendance screen.


 The following suggestions are dependent on what is appearing in the Company card prefix field:

  • Confirm that the number appearing in the Company card prefix field is the correct code for this company. If it is not the correct code, this will stop the software from assigning the actual times to that company. Correct the Company card prefix to be the correct code.
  • If the Company card prefix is showing the correct number, click in the Company card prefix field then press the Tab key on the keyboard. A message may appear stating "Card prefix must be unique for all companies". If this message appears, that means that another company in the software (including the Demonstration Company) is using the same Company card prefix number. Go through the other companies in the software to find which one is using the same Company card prefix number then change that number to a different, unique number.


Need more help? You can open the online help by pressing F1 on your keyboard while in your software.

You can also find more help resources on the MYOB Exo Employer Services Education Centre for Australia or New Zealand.

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