Use this guide to fix a leave request that’s already been processed and paid in PayGlobal, and to remove it from Employee Self Service (ESS) calendars.
-
Identify the original leave pay
In Transaction View, open the employee record and locate the pay sequence where the leave was processed. Note the accumulators on that pay (PTD, TTD, MTD, YTD, Financial YTD, and Super PTD). These must match in the correction pay.
-
Open a manual pay with matching accumulators
Open a Manual Pay for the employee. Ensure the accumulators match those of the original pay where the leave was processed. This ensures the reversal updates leave balances and year-to-date figures correctly.
Refer to the Help file links below for assistance with Updating the Accumulators.
Adjust Manual Pay Accumulators - AU
Adjust Manual Pay Accumulators - NZ
-
Reverse the leave transaction
In the manual pay, enter a reversal transaction for the original leave by entering the same leave code with negative units matching the original transaction. Ensure the dates and units on the reversal line match the original leave, including any non-worked days if they were part of the request. This is crucial when leave spans multiple pay periods or weekends. Process and close the manual pay to complete the reversal and update the employee’s balances and ESS calendar.
-
Delete the leave request in PayGlobal (optional)
To remove the leave request record, go to Employees > Payroll > Leave > Leave Requests. Locate and delete the relevant leave request(s) from the employee’s Leave Requests tab.
-
Remove the workflow from ESS using Process Flow Delete
Log in to the ESS Admin site and navigate to Workflow > Process Flow Delete. Filter by employee and date range to find the leave process. Select it and submit/delete to remove the workflow item from ESS and clear it from ESS calendars.
Refer to the help page below for assistance with this process:
Using process flow delete to remove workflows (e.g. leave requests/timesheets)
-
Confirm the leave has been removed from ESS
In ESS, check the employee’s New Request calendar, Calendar, and Team Calendar to confirm the leave no longer appears for those dates.
Note: If the leave was entered only directly in a pay (not requested via ESS), complete steps 1–3 only (reverse in a manual pay with matching accumulators, then process and close). In that case, no ESS workflow requires deletion.
You can also refer to the following:
Help topic 2756 - Reversing a Payment to Correct a Previous Pay