Common Pay Process Errors
Error | Solution |
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A termination transaction must be entered so pay can be processed successfully for a terminated employee. | If you are supposed to be paying a terminated employee, you need to add the Termination Allowance into the pay. This could be allowance code X or some other code specific to your database. |
No last full pay found for marginal tax calculation.Tax at marginal rates: Normal gross earnings .00, using calculation method LF (last full pay sequence = 0).Normal gross earnings were automatically calculated. | Open the Pay Header (Day's worked transaction) and either select a different pay, use Average Earnings or Use Override Gross and add an Override Gross amount. |
Entity “PayGlobal.Business.Appointment” has an invalid date range. Start date is 1/7/2019 and end date is 30/6/2019 | Edit the employee’s Appointment record and amend the dates correctly. |
A direct credit deduction for this Employee has an empty bank account for this pay | There is a deduction set up with “Direct Credit” YES that does not have a bank account in the deduction in the pay. You need to open the deduction and add the bank account.
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| The “Zero proof failure processing pay sequence” is normally caused by Employee details were changed after the pay was opened. Delete the employee from the pay and re-process. This should resolve the issue. |
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| This might occur if some Award Rates had been sychonised in with an Incorrect Award code to attach it to. You need to remove the Rates that are not attached to an award. Check Organisation / Entitlements / Award Rates for records with a blank Award Code. |
| You will need to remove the Expiry Date on the CostCentre record in the CostCentre table. |
Error: Other open pays were found for this employee that are not linked to termination payments... | This error occurs when an employee is being terminated in a manual pay when they have transactions in an open standard pay. To resolve this issue and process the manaul pay before closing the standard pay, you need to delete the employee from the Standard Pay. Refer to this Help Link to delete them. Delete employee from Pay Sequence Please note: Do not reprocess the Standard Pay until you have closed the Manual Pay. |