Information on error messages, troubleshooting and tricky processes.
In this section
-
ACC earners' levy rates -
Annual Full Time Equivalent Salary field showing an incorrect amount -
Cashing in annual leave -
Common anniversary date -
Computer crashing after installing Payroll -
Creating a backup -
Emailing pay slips -
Employee leave details don't match Employee Holidays report -
Employer Superannuation Contributions Tax (ESCT) calculations -
End of financial year tasks -
Entering year-to-date information -
Error: "1/File 'pr_conns.dbf' does not exist" -
Error: "9 Data type mismatch" -
Error: "13 Alias PR_CONFG is not found" -
Error: "55/Memory file is invalid" -
Error: "1426/OLE error code 0x8007007e" when emailing pay slips -
Error: "1550/.DBC internal consistency error" -
Error: "AMYUNI driver failed" -
Error: "Connection to server or another computer is blocked" when integrating Payroll with AccountRight -
Error: "File Access Denied" when installing Payroll -
Error: "Journals have NOT been posted" when posting journals to AccountRight -
Error: "Pay Slip not found" when emailing pay slips -
Error: "Printer not activated error code -30 (or -41)" -
Error: "Some data structures for this payroll are out of date" -
Filing to the IRD -
Fixing holiday pay paid in error -
Holiday Act changes 1 April 2011 -
Importing timesheets or activity slips from AccountRight into Payroll -
Increasing an employee's Normal Hours per week -
Independent Earner Tax Credit -
Installation troubleshooting -
Integrating Payroll with your accounting software -
Integration with AccountRight v19 defaulting back to the 'Other' option -
IRD arrears deductions (fixed amount) -
IRD arrears deductions (standard percentage based) -
IRD letter for varying student loan repayment rate (SLCIR) -
IRD requirements for businesses paying PAYE half-monthly -
Leave accrued in advance calculation -
Moving casual employees to full-time or part-time -
MyStaffInfo no longer available -
Negative holiday pay balance -
Pay slip showing holiday pay in dollars instead of time -
Paying bonuses and dealing with the tax -
Paying employees for closedown periods -
Paying out annual leave -
Payroll 2021.1 -
Payroll not responding when emailing -
Payroll reports -
Preparing a final pay -
Processing the first week of Accident Compensation Corporation (ACC) wages -
Public Holidays and employee entitlements -
Re-printing or re-emailing pay slips -
Recording unpaid leave in excess of one week -
Reports or pay slips not printing correctly / C0000094 / C0000005 error -
Restoring your company file -
Rounding preferences -
Separating KiwiSaver employer contributions -
Setting up a child support deduction -
Setting up a deduction -
Setting up a Long Service Leave Accumulator -
Setting up a subcontractor -
Statutory (public) holiday payments -
Student loan deductions -
Unable to email pay slips using SMTP -
Unable to print reports or payslips -
Uninstalling and reinstalling Payroll -
Error: "5 / Record out of range" -
Bereavement leave not showing on pay slip -
Time clock systems -
Error: "Exception code = C0000005" after installing a Payroll update -
Setting up an apprentice employee so hours are accumulated -
Setting up holiday pay for casual employees -
Annual leave accruing holiday pay in a final pay -
Consolidating payroll files -
Parental leave affecting annual leave and annual holidays -
Making pay codes inactive -
Holiday anniversary updates -
Setting up non-KiwiSaver superannuation -
Calculating pays -
Manually integrating MYOB accounting software with Payroll -
Finishing or reinstating employees -
Annual leave rate calculation -
Setting up an employee who gets paid monthly -
Leave Details - Normal hours per day or week -
Failed ir-Filing due to invalid characters -
Annual leave not updating -
Reminders -
Adding a second ordinary pay rate for an employee -
PAYE period when creating a pay -
Year to date (YTD) totals not correct on pay slips -
KiwiSaver savings suspensions -
Setting up an Accumulator -
Year-To-Date balance calculation -
Opting out of KiwiSaver after 8 weeks -
Increasing an employee's pay rate part way through a pay period -
Work and Income (WINZ) deductions in Payroll -
Opting out an employee from KiwiSaver before their first pay -
How unpaid leave affects annual leave -
Adding a permanent employee into the KiwiSaver scheme -
Adjusting the KiwiSaver contribution rate -
Changing an employee's pay rate from hours to days or days to hours -
Back pay -
Error: "1429 OLE iDispatch exception code" when emailing pay slips -
Changing an employee's Normal Hours per week -
Moving MYOB Payroll to a new computer -
Entering employer contributions to a complying fund -
Error: "1733/Class definition CDINTFEX.CDINTFEX is not found" -
Annual leave in advance -
Recording time off in lieu of overtime -
Using TeamViewer for MYOB remote access -
Adding an employee -
MYOB Payroll TLS security change -
Domestic Violence Leave -
Why don’t my IR reports match myIR? -
Why is the IRD’s PAYE figure different from my payroll software deductions? -
Managing annual closedowns -
COVID-19 wage subsidy payments -
Gross earnings in MYOB Payroll 2020.5 -
Error: "1705/File access is denied" -
Protecting your data -
ir-File and KiwiSaver -
Setting up a special tax code for an employee -
Employer Monthly Schedule printing fewer than eight lines per page -
Error: "There has been a corruption in your data file" -
Error: "OLE Error Code 0X80040154 - Class not registered" -
Redundancy payments -
How, when, and how often an employee should be paid -
Downloading Payroll from my.MYOB -
Error: "Software Version does not match what was expected" -
Setting up superannuation where only the employee contributes (not KiwiSaver related) -
Taxable allowances and how they affect the KiwiSaver calculation -
Payroll shortcut keys -
Error: "Software Version is not what was expected" -
KiwiSaver for casual or temporary employees -
Employer Monthly Schedule showing strange symbols in place of the barcode -
KiwiSaver for employees under 18 or over 65 -
IRD Remittance Advice not producing an EDF file when ir-Filing -
Setting up superannuation for fixed amounts (not KiwiSaver related) -
Activating and confirming your software -
Setting up a second bank account for splitting an employee's pay -
Error: "Invalid Company File Code" when activating Payroll -
Common anniversary date 31st March -
Setting up a Department of Courts deduction -
Importing pay history -
Unable to open Payroll, or errors "1976" or "114" -
Opting an employee out of KiwiSaver after their first pay and refunding their contributions -
Payroll Giving scheme -
Setting up an employee on parental leave and paying annual leave upon their return -
Error: "Backup NOT completed" -
Reversing a pay