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Support notes

Information on error messages, troubleshooting and tricky processes.

In this section

ACC earners' levy rates
Annual Full Time Equivalent Salary field showing an incorrect amount
Cashing in annual leave
Common anniversary date
Computer crashing after installing Payroll
Creating a backup
Emailing pay slips
Employee leave details don't match Employee Holidays report
Employer Superannuation Contributions Tax (ESCT) calculations
End of financial year tasks
Entering year-to-date information
Error: "1/File 'pr_conns.dbf' does not exist"
Error: "9 Data type mismatch"
Error: "13 Alias PR_CONFG is not found"
Error: "55/Memory file is invalid"
Error: "1426/OLE error code 0x8007007e" when emailing pay slips
Error: "1550/.DBC internal consistency error"
Error: "AMYUNI driver failed"
Error: "Connection to server or another computer is blocked" when integrating Payroll with AccountRight
Error: "File Access Denied" when installing Payroll
Error: "Journals have NOT been posted" when posting journals to AccountRight
Error: "Pay Slip not found" when emailing pay slips
Error: "Printer not activated error code -30 (or -41)"
Error: "Some data structures for this payroll are out of date"
Filing to the IRD
Fixing holiday pay paid in error
Holiday Act changes 1 April 2011
Importing timesheets or activity slips from AccountRight into Payroll
Increasing an employee's Normal Hours per week
Independent Earner Tax Credit
Installation troubleshooting
Integrating Payroll with your accounting software
Integration with AccountRight v19 defaulting back to the 'Other' option
IRD arrears deductions (fixed amount)
IRD arrears deductions (standard percentage based)
IRD letter for varying student loan repayment rate (SLCIR)
IRD requirements for businesses paying PAYE half-monthly
Leave accrued in advance calculation
Moving casual employees to full-time or part-time
MyStaffInfo no longer available
Negative holiday pay balance
Pay slip showing holiday pay in dollars instead of time
Paying bonuses and dealing with the tax
Paying employees for closedown periods
Paying out annual leave
Payroll 2021.1
Payroll not responding when emailing
Payroll reports
Preparing a final pay
Processing the first week of Accident Compensation Corporation (ACC) wages
Public Holidays and employee entitlements
Re-printing or re-emailing pay slips
Recording unpaid leave in excess of one week
Reports or pay slips not printing correctly / C0000094 / C0000005 error
Restoring your company file
Rounding preferences
Separating KiwiSaver employer contributions
Setting up a child support deduction
Setting up a deduction
Setting up a Long Service Leave Accumulator
Setting up a subcontractor
Statutory (public) holiday payments
Student loan deductions
Unable to email pay slips using SMTP
Unable to print reports or payslips
Uninstalling and reinstalling Payroll
Error: "5 / Record out of range"
Bereavement leave not showing on pay slip
Time clock systems
Error: "Exception code = C0000005" after installing a Payroll update
Setting up an apprentice employee so hours are accumulated
Setting up holiday pay for casual employees
Annual leave accruing holiday pay in a final pay
Consolidating payroll files
Parental leave affecting annual leave and annual holidays
Making pay codes inactive
Holiday anniversary updates
Setting up non-KiwiSaver superannuation
Calculating pays
Manually integrating MYOB accounting software with Payroll
Finishing or reinstating employees
Annual leave rate calculation
Setting up an employee who gets paid monthly
Leave Details - Normal hours per day or week
Failed ir-Filing due to invalid characters
Annual leave not updating
Reminders
Adding a second ordinary pay rate for an employee
PAYE period when creating a pay
Year to date (YTD) totals not correct on pay slips
KiwiSaver savings suspensions
Setting up an Accumulator
Year-To-Date balance calculation
Opting out of KiwiSaver after 8 weeks
Increasing an employee's pay rate part way through a pay period
Work and Income (WINZ) deductions in Payroll
Opting out an employee from KiwiSaver before their first pay
How unpaid leave affects annual leave
Adding a permanent employee into the KiwiSaver scheme
Adjusting the KiwiSaver contribution rate
Changing an employee's pay rate from hours to days or days to hours
Back pay
Error: "1429 OLE iDispatch exception code" when emailing pay slips
Changing an employee's Normal Hours per week
Moving MYOB Payroll to a new computer
Entering employer contributions to a complying fund
Error: "1733/Class definition CDINTFEX.CDINTFEX is not found"
Annual leave in advance
Recording time off in lieu of overtime
Using TeamViewer for MYOB remote access
Adding an employee
MYOB Payroll TLS security change
Domestic Violence Leave
Why don’t my IR reports match myIR?
Why is the IRD’s PAYE figure different from my payroll software deductions?
Managing annual closedowns
COVID-19 wage subsidy payments
Gross earnings in MYOB Payroll 2020.5
Error: "1705/File access is denied"
Protecting your data
ir-File and KiwiSaver
Setting up a special tax code for an employee
Employer Monthly Schedule printing fewer than eight lines per page
Error: "There has been a corruption in your data file"
Error: "OLE Error Code 0X80040154 - Class not registered"
Redundancy payments
How, when, and how often an employee should be paid
Downloading Payroll from my.MYOB
Error: "Software Version does not match what was expected"
Setting up superannuation where only the employee contributes (not KiwiSaver related)
Taxable allowances and how they affect the KiwiSaver calculation
Payroll shortcut keys
Error: "Software Version is not what was expected"
KiwiSaver for casual or temporary employees
Employer Monthly Schedule showing strange symbols in place of the barcode
KiwiSaver for employees under 18 or over 65
IRD Remittance Advice not producing an EDF file when ir-Filing
Setting up superannuation for fixed amounts (not KiwiSaver related)
Activating and confirming your software
Setting up a second bank account for splitting an employee's pay
Error: "Invalid Company File Code" when activating Payroll
Common anniversary date 31st March
Setting up a Department of Courts deduction
Importing pay history
Unable to open Payroll, or errors "1976" or "114"
Opting an employee out of KiwiSaver after their first pay and refunding their contributions
Payroll Giving scheme
Setting up an employee on parental leave and paying annual leave upon their return
Error: "Backup NOT completed"
Reversing a pay

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