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Error: "AMYUNI driver failed"

ANSWER ID:36475

This error is caused by a corrupt PDF driver in your Payroll files. To fix the error, you'll need to complete the following tasks:

 

1. Remove the MYOB AO PDF Generator

  1. Access the list of printers installed on your computer:

    If you're using

    Do this

    Windows 10

    Click the Windows Start button and type printers then click Printers & scanners in the list of results.

    Windows 8

    Right-click your start button and choose Control Panel, then click Devices and Printers.

    Windows 7

    Click the Windows Start button and choose Devices and Printers.

  2. Remove the MYOB AO PDF Generator.

    • In Windows 10: In the list of installed printers, click MYOB AO PDF Generator and choose Remove device.

    • In Windows 7 or 8: In the list of installed printers, right-click MYOB AO PDF Generator and choose Delete.

  3. Click Yes to the confirmation message.

2. Update the driver

  1. Right-click the driver installation file (AmyPDFReinstall.exe) and choose to save it to your Payroll folder (C:\Program Files (x86)\MYOB\Payroll).

  2. Simultaneously press the Windows Image and E keys on your keyboard (the Windows Image key is between the Ctrl and Alt keys). Your computer's folders and files are displayed.

  3. Open your Payroll folder (C:\Program Files (x86)\MYOB\Payroll).

  4. Double-click the downloaded file (AmyPDFReinstall.EXE). The driver will be installed.

  5. When complete, click OK. You can now open MYOB Payroll.