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Unable to print reports or payslips


This error can be fixed by downloading and running the applicable register.bat file.


To download and run the register.bat file
  1. Close Payroll.
  2. Click the applicable file at the bottom of this support note (register32.bat or register64.bat).
    • If your Windows version is 32-bit, use the register32.bat file.

    • If your Windows version is 64-bit, use the register64.bat file.

    Not sure if you're using a 32- or 64-bit version of Windows?

    Simultaneously press the Windows and Pause keys on your keyboard. The displayed window includes information on whether the Windows version is 32- or 64-bit.

  3. Choose to save the file to your Desktop.

  4. Right-click the downloaded file and choose Run as administrator.
  5. At the prompt, press any key to continue.

    MS DOS

  6. When the process is finished, close the two open windows.

  7. Restart your computer. You will be able to now successfully print your reports and payslips.

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