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Employees Unable to View Payslips

An employee not able to view their payslips in ESS are usually attributed to the following reasons:

  1. Missing ESS profile in the Employee’s WAP

The employee may receive this error:

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  • Navigate to the Employee’s WAP Appointment

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  • Press Ctrl+ Enter on the WAP, go to Details (ii) tab and ensure that the correct ESS profile is assigned

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  1. The ESS profile attached to the WAP has incorrect access.

From the last step in item 1, Ctrl +enter on the ESS profile, Navigate to Document Folder and Ensure that the Payslip Folder has View Access

image-20260224-231612.png

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