ESS Admin - How to reset Two-Factor Authentication

In the case where a user needs to reset their Two-Factor Authentication for ESS Admin (i.e. lost access to the code via your authenticator app), this can be done via PayGlobal. 

When the user next logs in to ESS Admin, they will then be prompted to setup their Two-Factor Authentication again.

Resetting Two-Factor Authentication for ESS Admin

1. Log into the MYOB PayGlobal application

2. Click Administration

3. Click Security

4. Click User Profiles

5. Double-click on the required User Profile

6. Click the Self-Service tab

7. Click Edit

8. Click Reset - this will change the 'Multi-Factor Authentication' state from ‘Registered’ to ‘Unregistered’.

9. Click Save

Help topic 10720 - available here - has more details regarding self-service 2FA and resets.