ESS - An exception occurred on a Workflow service

From time to time, users may receive the following error in ESS:

PayGlobal Support will need to review the Workflow log for you.

When raising this with PayGlobal Support, the following information will need to be provided:

Online Customers

1. Which employee(s) is this impacting?

2. What was the employee trying to do when the error occurred?

3. The date and time the error was received

On-premise Customers

1. Which employee(s) is this impacting?

2. What was the employee trying to do when the error occurred?

3. The date and time the error was received

4. Copies of your ESS and Workflow Engine logs

   1. instructions on how to locate these logs can be found at the following link:
      https://enterprise-support.myob.com/payglobal/instructions-for-locating-ess-and-wfe-log-files