FAQs, troubleshooting and reference documentation.
In this section
-
Known Issues -
Education -
Get to know the improved user interface -
Leave Troubleshooting -
Using the Audit Logs Report. -
Updating minimum wage rates part-way through a pay period - NZ -
Using employee requirements to track COVID-19 vaccination status -
Creating a global pay condition -
Form Reference - Employees List screen -
Form Reference - Company Settings -
Creating a custom permission group to let Employees see and enter their own timesheets directly -
Adding the Queen's Memorial public holiday - September 2022 -
Problems logging in -
How are timesheets created? -
How to save Standard Hours without a Break / avoid "Break start time should be earlier than break end time." errors. -
Managers - Shift Swapping - Why can't I put this shift up for swapping? -
Mobile Clocking - users can't see Mobile Clocking Tile in Mobile App -
MYOB Acumatica — Workforce Management FAQs -
Why can't I publish all shifts on the roster? -
Onboarding casuals under pay levels -
On-Time Breakdown vs Lateness Report -
Pay Tags -
Alternate (mondayised) public holidays not working correctly -
Why aren't costs showing on roster screen? -
Why can't I Commit to Payroll/Submit to Payroll in Timesheets? -
Unable to login on mobile phone -
Clock events displayed incorrectly -
Dashboard screen - Employees with wrong location showing for "On-Shift" -
Common onboarding problems -
What Permissions give access to requirements information? -
Viewing and changing an employee's username -
Payroll screen is blank and I can't select Pay Runs. -
How do I get technical support? -
Checking public holidays to prevent duplicates -
Error: "Hold tight while we load your profile" when logging in to the mobile app -
Reusing an email address for a new employee record -
iPhone - What version of the MYOB Advanced Team app do I have installed?