Support

FAQs and help with troubleshooting.

In this section

Form Reference - Company Settings

Form Reference - Employees List screen

Leave Troubleshooting

Creating a custom permission group to let Employees see and enter their own timesheets directly

Problems logging in

How to save Standard Hours without a Break / avoid "Break start time should be earlier than break end time." errors.

How do you restore a deleted employee?

Managers - Shift Swapping - Why can't I put this shift up for swapping?

Mobile Clocking - users can't see Mobile Clocking Tile in Mobile App

MYOB Advanced Workforce Management FAQs

Onboarding casuals under pay levels

On-Time Breakdown vs Lateness Report

Pay Tags

Using the Audit Logs Report.

Alternate (mondayised) public holidays not working correctly

Why aren't costs showing on roster screen?

Why can't I Commit to Payroll/Submit to Payroll in Timesheets?

Unable to login on mobile phone

Clock events displayed incorrectly

Dashboard screen - Employees with wrong location showing for "On-Shift"

Common onboarding problems

What Permissions give access to requirements information?

Finding an employee's username for them

Payroll screen is blank and I can't select Pay Runs.

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.