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Finding an employee's username for them

If an employee has forgotten the username they use to sign in, users with the appropriate permissions (e.g. the Payroll Administrator default group) can see them on the employee’s profile.

  1. Check if the employee is “Invited” .
    Invited employee’s have an envelope icon in the Actions column of the employee list.
    If they’re invited, resend them the link, ask them to use it and choose “Existing account”, then click Start.

    This will happen if you made an account but didn’t press Start afterwards.

  2. Check the Employee’s Login Username at Employee > Settings.

  • An employee that has no username hasn't started onboarding.

  • An employee that does have a username has started onboarding.

  • An employee that has an envelope hasn’t started onboarding.

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