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Problems logging in

This page is about problems logging in to MYOB Advanced Workforce Management, and how to resolve them. These problems can include:

  • Blank screens

  • A "Something went wrong" error message

  • A login loop (where you are repeatedly asked to login)

  • An "Oh no!" error on the MYOB Advanced Teams mobile app.

If you are getting these issues, first try clearing your browser cache and cookies, If that doesn't work, the issue may be caused by incorrect permission settings.

Clearing your browser cache and cookies

In many cases, clearing your browser cache and cookies will resolve this issue.

For instructions, see your browser's documentation. You only need to delete cached files and images, and cookies – there is no need to delete browsing history, saved passwords, or other data.

Fixing user permissions
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It is strongly recommended that "View own employee profile" is given to all custom permission groups.

  1. Check the employee's settings under Employee Profile > Location Access

  2. Check which Permission group they are assigned.

  3. Either:

    • Fix the employee only:
      Change their group to a built in permission group (Employee is a good test).

    • Fix the permission group:
      Go to Management > Settings > Manage Permissions
      Change the permission group to include the "View own employee profile" privilege.

Examples of errors

Web app: blank screen

If the computer has been logged into Workforce Management before, the screen may just be blank.

Web app: Loading then error: Hmm... Something went wrong

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image2023-3-13 12:22:48.png
image2023-3-13 12:22:52.png
image2023-3-13 12:23:36.png

Mobile App: Oh No! What happened We had an issue retrieving data.

image-20230309-234959.png

 

 

 

Password reset emails not being sent

If you are having problems with password reset emails not being sent as expected, follow this process:

  1. Do another password reset, checking that your email address is correct.

  2. Wait ten minutes, to give the reset email time to be generated and sent.

  3. Check any spam folders or other filters on your email account.

  4. If you still haven't received the password reset email, contact your How do I get technical support? so that they can resolve the problem for you.

If you need more help with this topic, contact your MYOB Advanced Workforce Management partner. If MYOB support you directly, email businesssupport@myob.com.