Clock events displayed incorrectly

In the MYOB Advanced Team mobile app, clock events might not display correctly. This happens if your mobile phone isn't connected to the internet, or if it's not correctly registered with MYOB Advanced Workforce Management.

If your phone isn't registered correctly, follow Setting up a time clock.

Check your mobile's internet connection

Make sure that your mobile phone is connected to a Wi-Fi or mobile data network, then test the connection. For example, open your web browser app and test if www.google.com loads.

If your phone is connected and clock events still don't display correctly, check that your mobile phone is correctly registered with MYOB Advanced Workforce Management.

Check if your mobile is registered with MYOB Advanced Workforce Management

On the mobile phone affected by the issue, open the MYOB Advanced Team mobile app.
1. Go to the admin page.
2. At the clock screen, enter 9870 as your passcode.
3. Confirm the Device ID and Company your mobile phone is registered to.
Open MYOB Advanced Workforce Management on your desktop computer.
1. At the top of the page, go to the Management menu and choose Settings.
2. On the Settings page, click Location Devices.
3. On the Location devices page, check if your mobile phone is listed.
4. If your mobile phone isn't listed, Setting up a time clock.